Refund policy
your happiness is our priority! we offer a 30-day return policy if you’re not satisfied with your purchase. simply return the item in its original condition (unworn, unused, and in its original packaging) within 30 days of receiving it.
return shipping cost:
customers are responsible for covering return shipping and providing a tracking number for proof of return.
*we are not responsible for lost packages.*
return steps:
- contact us at ukiiyostudio.com@gmail.com within 30 days of delivery.
- provide your name, order number, and the item(s) you’d like to return.
- we’ll share the return shipping address.
- pack your item securely and send it back using a trackable shipping service.
refunds and exchanges:
- refunds: once your item is received, we’ll process a refund to your original payment method. this may take 2-7 business days to reflect.
- exchanges: we offer store credit if you wish to exchange for another product. all exchanges are final once completed.