FAQ
what are your products made of?
- our pieces are made from high-quality materials like 14k gold filled over brass, stainless steel, 925 silver, or 18k gold filled over 925 silver. we also add an extra anti-tarnish layer to keep your jewelry looking beautiful for longer!
can i wear this necklace if i have sensitive skin?
- totally! all of our products are hypoallergenic (100% nickel-free) and made to be gentle, even for sensitive skin. but if you know your skin is extra sensitive, it’s always a good idea to do a little test run first, just to be safe! p.s. i personally have extremely sensitive skin but no issues for me!
is this jewelry waterproof? can i wear it in the shower?
- we recommend keeping your jewelry from us dry to keep it sparkling. a little splash is okay, but it’s best to take it off before the shower or pool so it stays looking its best!
what’s the best way to store my necklace so it stays pretty?
- keep it in a soft pouch or jewelry box, away from moisture and sunlight. this helps avoid tangles and keeps your charms shiny and ready to wear!
do you offer international shipping?
yes, we ship worldwide! wherever you are, we want you to enjoy your custom jewelry.
just keep in mind that shipping times and costs may vary depending on your location.
how much is shipping?
- orders over $50 ship for free to canada and the us.
if your order is under $50:
- shipping to canada or the us: $10 usd
- europe: $10 usd
- australia & new zealand: $15 usd
- for all other locations: shipping is based on the package's weight and destination.
do i have to pay duties?
for canada, the us, and australia, duties are included in the delivery charges. for other countries, import fees or taxes may apply.
how long will my order take to arrive?
shipping times vary by location. for canada or the us, it’s usually 3-5 business days, or faster with expedited shipping. once it’s shipped, we’ll send you a tracking number to follow your order!
what if my order gets lost or damaged?
we’re so sorry if your package hasn’t arrived within the expected delivery timeframe. we’ll look into it and help make sure you get your order. please reach out to us!
your happiness is our priority! we offer a 30-day return policy if you’re not satisfied with your purchase. simply return the item in its original condition (unworn, unused, and in its original packaging) within 30 days of receiving it.
return shipping cost:
customers are responsible for covering return shipping and providing a tracking number for proof of return.
*we are not responsible for lost packages.*
return steps:
- contact us at ukiiyostudio.com@gmail.com within 30 days of delivery.
- provide your name, order number, and the item(s) you’d like to return.
- we’ll share the return shipping address.
- pack your item securely and send it back using a trackable shipping service.
refunds and exchanges:
- refunds: once your item is received, we’ll process a refund to your original payment method. this may take 2-7 business days to reflect.
- exchanges: we offer store credit if you wish to exchange for another product. all exchanges are final once completed.
2-year warranty
we’re all about quality, so if your jewelry tarnishes or has any defects within two years, just email us. we’ll send you a replacement—simple as that. ✨
note: replacements are subject to a small shipping fee.
SECTION 1 – ELIGIBILITY AND AGE RESTRICTIONS
You must be at least the age of majority in your region or have consent from a legal guardian.
You may not use our products for illegal purposes or violate any laws in your jurisdiction.
Violating these Terms will result in immediate termination of services.
SECTION 2 – ONLINE STORE TERMS
Do not reproduce, duplicate, copy, sell, or exploit any portion of the Service without express written permission.
All orders are subject to availability and acceptance.
We reserve the right to refuse service to anyone for any reason at any time.
SECTION 3 – PRODUCTS AND CUSTOMIZATION
Certain products may be exclusively available online and in limited quantities.
Colors and details are displayed as accurately as possible, but we cannot guarantee your device’s display will match.
Customizable jewelry pieces are inspired by anime culture but are not officially affiliated with any anime, manga, studio, or character rights holders.
SECTION 4 – PAYMENT TERMS AND BILLING INFORMATION
Prices are subject to change without notice.
You agree to provide accurate and updated account and payment information.
All payments must be made at the time of purchase unless otherwise specified.
SECTION 5 – RETURNS AND REFUNDS
Returns are accepted for defective products within 30 days of purchase.
Refunds are issued only for defective items.
Customized products are not eligible for returns unless they are defective.
SECTION 6 – INTELLECTUAL PROPERTY AND USER CONTENT
All website content is the intellectual property of ukiiyo studio unless otherwise stated.
By submitting feedback or content, you grant us a license to use and modify it.
SECTION 7 – PROHIBITED USES
You may not use the site or its content for:
Unlawful purposes, Soliciting others to perform unlawful acts, Uploading or transmitting malicious code,
Collecting personal information without consent.
Obscene or immoral purposes.
SECTION 8 – LIMITATION OF LIABILITY
We do not guarantee uninterrupted, timely, or error-free service.
ukiiyo studio and its team are not liable for any damages arising from your use of the Service or products purchased.
SECTION 9 – GOVERNING LAW
These Terms are governed by the laws of Ontario, Canada.
SECTION 10 – CONTACT INFORMATION
Questions about the Terms of Service? Email us at: ukiiyostudio.com@gmail.com
Last updated: 08/12/24
At ukiiyo studio ("we," "us," or "our"), your privacy is important to us. This Privacy Policy outlines how we handle your information when you visit or use our website ("Services"). We believe in transparency and want to assure you that we respect your privacy and are committed to protecting it.
1. Information We Collect
We do not collect, store, or process personal information from you when you visit or use our website.
We also do not track your activity, request sensitive data, or store information like account credentials, names, or payment details.
2. Cookies and Tracking Technologies
Our website does not use cookies or other tracking technologies to monitor your browsing activity or collect information about you.
3. Sharing Information
We do not sell or share your personal information with third parties. However, we work with trusted service providers, such as third-party vendors, to enable payment processing, order fulfillment, and marketing assistance. These providers only receive the information necessary to perform their services and are required to protect it in accordance with applicable laws.
4. Third-Party Links
While we strive to provide a secure and private experience, our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties, so we encourage you to review their privacy policies before providing any information.
5. Children's Privacy
We do not knowingly collect any personal information from children under the age of 13. If we become aware that we have unintentionally received such information, we will delete it immediately.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with a new "Last updated" date. We encourage you to review this page periodically to stay informed.
7. Contact Us
If you have any questions or concerns about this Privacy Policy, please reach out to us:
ukiiyo studio
Email: ukiiyostudio.com@gmail.com
Thank you for trusting ukiiyo studio. We are committed to providing a safe and respectful online experience.